How To Series
Overview of BabySitters.com
What is BabySitters.com?
BabySitters.com is a leading childcare referral company that uses the power of the Internet to match babysitters and families in a convenient and affordable way. We maintain a nation-wide list of babysitters, making the process of finding a list of sitters to interview either in your area or at a travel destination quick and easy. Parents can utilize the easy-to-use search engine to get a list of babysitters in their local area that match their desired qualifications in a sitter. They can also create a job posting that outlines their needs and allows sitters to respond to them directly. Sitters post a profile that describes their qualifications and availability. Sitters can also search job postings in their area.
 
Does BabySitters.com screen the sitters listed on the site?
No, you as the parent bare sole responsibility for evaluating any prospective caregiver before leaving the caregiver with your child.

Each parent has their own standards and desired qualifications for anyone that cares for their children. Sitters with a variety of backgrounds and experience levels register with BabySitters.com, so it is up to the family to carefully screen each applicant. BabySitters.com provides a quick and easy way to get a list of potential candidates, but it is not a substitute for the interview process or other appropriate background checks. Even parents who use the services of a nanny agency to find a babysitter often don't know for sure how carefully applicants are scrutinized. Check our Guide to Performing a Background Check and Interviewing a Potential Babysitter for more information about screening a sitter.
 
Membership Questions
What is the cost of membership for parents?
A subscription to BabySitters.com is $29.95 for the first 3 months, and $8.95 per month thereafter.
 
What is the cost of membership for sitters?
Sitters have a choice of two membership plans, Sitter Basic and Sitter Premium. The Sitter Basic plan is free and allows you to post a profile and search parent job postings. The Sitter Premium plan offers a number of important benefits. Premium members receive expedited editorial review of their profiles and access to parent's contact information in job postings. The Premium plan also gives you preferred ranking in searches of babysitters, so parents are more likely to find and contact you. The cost of the Sitter Premium plan is $29.95 per year, and $8.95 per month thereafter.
 
Are there any fees in addition to the membership fee?
Your membership fee provides all the benefits of BabySitters.com. There are no extra fees or hidden charges.
 
How do I renew my membership?
BabySitters.com will automatically renew your membership unless you cancel it.
 
How do I cancel my membership?
  • Log in to your BabySitters.com and click on the 'Account Info' button.
  • Under the section 'Your Subscription Plan' click 'Turn Off'
  • Your subscription will end at the end of your current billing period and no further charges will be made to your credit card.
 
Guarantees
Does BabySitters.com guarantee that the sitters I contact will respond to me?
While the User Agreement that you accepted when you created your BabySitters.com account specifically states that we cannot guarantee that a babysitter will respond to you or be available when needed, we do make significant efforts to ensure that babysitters keep their profiles up-to-date and respond to parent inquiries in a timely fashion.

How we do this:
  • We require each babysitter to read and accept a pledge to respond to all inquiries from parents in a timely manner and to keep all appointments. Read the Babysitter's Pledge.
  • Our system automatically sends out a notification to each babysitter on a regular basis. This notification requires the babysitter to verify the information in their profile. The profile is suspended if the babysitter does not verify the information in a timely manner.
  • Parents have the ability to report the babysitter if they have an issue with a babysitter not responding to an inquiry or keeping an appointment.
  • A report card reflecting any reports from parents is displayed in the search results for each babysitter. This information is made available to parents before they provide payment.
  • Our system automatically suspends a babysitter's profile after three reports.
 
Does BabySitters.com guarantee that a sitter will be available when I need one?
No, your subscription to BabySitters.com provides access to sitter profiles and their related contact information. While we cannot guarantee that a babysitter will be available when needed, most babysitters are happy to work around parents' schedules as long as they are given advanced notice.
 
Managing Your Account
How do I log into my account?
Go to www.babysitters.com and enter your User Name and Password.
 
What should I do if I've forgotten my username or password?
Go to www.babysitters.com and click on the "Forgot Your Username or Password" link in the log-in section. The log-in section is shaded yellow and is located in the upper right-hand corner of the page.
 
How do I manage my account online?
Click on the Account button, located at the top of any BabySitters.com page. You will be taken to the Account Management area once you log into your account.
 
How do I update my billing information?
Log in to your BabySitters.com and click on the 'Account Info' button. Then click the 'Update' button and enter your new payment information.
 

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